How to Set Up an Auto-Responder in cPanel

What is an Auto-Responder?

An Auto Responder can be used to automatically respond to incoming emails with a message of your choice. Auto Responders are often used for:

  • Letting people know you are out of the office or away from your email.
  • Letting people know their support request has been received, and the expected response time.
  • Responding to incoming email with a marketing message.

Video Tutorial

Setting Up Your Auto-Responder

To set up an Auto Responder, complete the following directions:

  1. Log into cPanel.
  2. Look for the Mail section, and click on the Auto Responders icon.
  3. Click on the Add Auto Responder button.
  4. Select a Character Set.
    • Utf-8 would be appropriate for most uses.
  5. Set the Interval, which is how many hours it will wait before responding to the same email address another time.
  6. Define the Email address used for the Auto Responder.
  7. Define the From address that the recipient will see.
  8. Define the Subject of the email.
  9. Check the HTML box if the message contains HTML, otherwise leave unchecked.
  10. Enter the Body of the message.
  11. Select when the Auto Responder will Start and Stop.
  12. Click on the Create/Modify button.

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