SiteGround Blog

SiteGround x CreativeMornings/SOF

“Everyone is creative. Everyone is welcome.” This is part of the manifesto of CreativeMornings–a global monthly breakfast lecture series for the creative community. Their motto in the spirit of our Community Series is just part of the reason why we love and support our local CM chapter. It is also what inspired our joint #CMCreativeTravels campaign that will take one person from our community to a CreativeMornings event of their choice anywhere in the world. But first, a little background.

Top Technical Support of July

This month we are happy to introduce to you Georgi Ganchev, who is part of our Technical Support team. He says he’s there not only on duty, but with his heart. He loves helping others, gaining knowledge and taking part in various adventurous activities outside the office. Check out what he told us about himself in the interview.

Safe from httpoxy Vulnerability or How Thinking Ahead Pays Off

A dangerous easy-to-exploit vulnerability called httpoxy discovered 15 years ago, reappeared again yesterday, leaving server-side website software potentially open to attackers. This security hole impacts a large number of PHP and CGI web-apps. This means that anything that runs on PHP, Apache, Go, HHVM, Python can be vulnerable. The exploit allows man-in-the-middle attacks that could compromise web servers and potentially access sensitive data or seize control of the code. Thanks to our unique in-house developed systems and some precautions taken ahead of time by our DevOps team, SiteGround customers are unaffected by the return of the vulnerability.

How our new backup system saved 24+ hours of downtime

Remember when we announced our new infrastructure in October last year? Part of the innovation, which we were particularly proud of, was our in-house created backup/restore system. A few days ago this system was put to its first critical real-life test and the results were impressive. We were able to restore 3 times more data, 7 times faster, compared to the previous such event when we were still using the old backup solution. Here is how we did it.

Top Customer Care of the Month: June

Doroteya is one of our happy, social and friendly girls, part of the Customer Care Team. Our customers surely notice that she is a pro with hosting matters. What you may not know is that she’s also a glam mom, great with constructing Legos and an avid traveller. Apart from her lovely little boy, you can now find out what else gives her energy and pleasure in her daily life.

SiteGround Community Series

With our recent growth in people and offices abroad, we realized more than ever that our involvement in local communities and culture plays a crucial part in shaping both our personal and professional lives and invariably translates into our work. That’s why we made it a point to try to give back to the community however we can. Lately we’ve been involved in supporting several interesting local projects, communities and causes that help us feel a more productive part of our environment and hopefully, make it better. We thought we’d tell you about them bit by bit with the hope that we can inspire you to find that local initiative that sparks your enthusiasm and gets you to do something - whether it’s cleaning the park, volunteering for a cause or a local festival or organizing a morning run group - we promise, it’s worth it. Today we start our Community series with our most recent initiative - supporting a live music concert in the city where our headquarters are located.

Jetpack Critical Security Vulnerability

Today a critical vulnerability was found in one of the most popular and widely used WordPress plugins - Jetpack. Fortunatelly, according to the plugin authors there are no evidence that this issue has been used to hack real sites. However, an update of the plugin was released - Jetpack 4.0.3. As usual, our security team was pro-active and updated our WAF (web application firewall) adding rules to prevent the hack from being used. This means that even if your plugin is not updated to the latest version, your site will still be protected. However, we urge all Jetpack users to update the plugin to its latest version in which the vulnerability is patched.

Top Customer Care of The Month: May

Our Top Customer Care Representative in May joined us only a few months ago. It's unbelievable how fast he managed to achieve top performance, but once you get to know him better, you’ll understand why it comes as no surprise. His keys to success: diligence, patience and optimism. Darin has degrees in Economics and in Finance but always had a knack for IT and new technologies, so when he had the chance to work for SiteGround it just felt natural. He is a never changing optimist and always looks on the bright side of life. Unbelievably patient, Darin is always striving for perfection.

More Value for Customers with SSL Certificates at SiteGround

Following the introduction of Let’s Encrypt free SSL certificates on our hosting platform, we are now launching more major upgrades in our SSL offerings. We will no longer provide Standard SSL certificates and all our customers that already bought Standard SSL will be upgraded for free to the premium Wildcard SSL. We are also dropping the price of Wildcard SSLs more than half. The range of SSL certificates offered at SiteGround will now consist of Let’s Encrypt, Wildcard and Extended Validation (EV).

Supporting Indie Publishing Through Offscreen Magazine

Four years ago we stumbled on the following somewhere on the web: “Offscreen - a print-only magazine about the people behind the internet and technology.” Naturally, our first thought was “Why make a print magazine for people who spend most of their time online?” It certainly piqued our curiosity, and that’s how we came to order our first issue of Offscreen. It was also issue No1 – a brand new magazine. Today, we happily received Issue No14 at the SiteGround office.

ImageMagick Vulnerability Fixed

ImageMagick is one of the most widely used services to process images. Most of the web applications use it for many different purposes - to crop images, to resize them, to generate different thumbnail sizes, etc. Unfortunately, a serious vulnerability was discovered within the service, that allows an attacker to execute code remotely on your site. As usual our security team started working on a way to protect our customers immediately and came up with a solution hours after the vulnerability was disclosed.

Top Customer Care of The Month: April

At first glance our top customer care representative for April seems just like any other guy – he doesn’t kick off his day with anything special. Once you start to get to know him, however, you’ll see he’s just humble like that. Kamen got your top ratings this month and he wouldn’t even brag about it – maybe that’s because he’s already served nearly 25 000 clients at SiteGround, so he’s not easily impressed. Or maybe just because he’s a genuinely great guy who happens to love what he does – find out for yourself.

Our 12th Vintage Anniversary

This was the 12th SiteGround’s birthday party and it was definitely different from any of the previous 11 SiteGround anniversaries I have been to. For me, this vintage party came after a very hard personal year, in which I grew older more than in any other year in my life before. For SiteGround it came after a tremendously successful year, in which the company grew bigger more than in any other year before.

Top Customer Care of The Month: March

Our Top Customer Care Rep for March is Ivelin. A good part of his childhood (and not only!) he spent playing all kinds of video games. Now he is thrilled that his job at SiteGround is just as challenging, fun and rewarding as his favorite computer games and strives to improve at it every day. A big fan of fantasy books and graphic novels, check out what recommendations he has for you. And as this month we celebrate SiteGround's 12th birthday, we got an inspiring birthday wish from him!

Top Customer Care of The Month: February

Our Top Customer Care Rep for February, Ervin, is no stranger - he was one of the stars in our recent Recruiting Campaign, your top rep for November last year and our Newbie of the Year 2015! This month is no exception - his ratings are even higher! In his free time Ervin practices the Chinese martial art of Wing Chun. What this has to do with his success in helping SiteGround clients? Read on.

Critical glibc Zero-Day Vulnerability Patched on all SiteGround Servers

Hours ago a critical vulnerability in  the GNU C Library (glibc) was announced alongside a proof of concept for the attack. This library is one of the main components in the majority of Linux distributions (if not all) including those, used for server OS'es. Without getting into too much technicalities, the exploit allows an attacker to remotely execute code by following a simple link. That's one of the most severe vulnerabilities discovered in the recent years and potentially affects pretty much any Linux server out there. Given that all SiteGround servers run on CentOS - a Linux distribution, we took immediate measures to secure our machines. I am happy to announce that a zero-day patch has been applied on all our servers and our customers are well protected against this security threat!

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