SiteGround Blog

Our Top Customer Care Rep in January

Тhe SiteGround Customer Care Rep who scored the highest customer satisfaction rating during the past month is Tervel Kutzev. At work he is organized and responsible, and when you get to know him personally, you will also spot the signs of a creative soul. Find out what his passion is in his interview!

2016: See Our Recap of Another Great Year!

2016 marked another great year for us – our 12th in the hosting business. We kept growing our team, became a distributed company, upgraded our platform for even more security and stability and did a bunch of other great things! We gathered it all in our annual recap to share our moments of hard work, achievement and joy with all of you. Join us in celebrating our milestones of 2016! See our year in review

Happy HTTPS 2017 to you!

Last year we made a big step in making the SSL certificates more widely used. We backed financially the super cool open SSL project Let’s Encrypt and we provided an easy cPanel interface, from where all our users can issue free Let’s Encrypt certificates with a single click. This has resulted in more than 40 thousand new SSL installations on our servers. However, there is still a long way to go before we see HTTPS protocol completely replace the insecure HTTP.  Now, in the very beginning of 2017 we are happy to announce that we have taken the next big step in this direction -- we have started to automatically issue Let's Encrypt certificates for every domain that is hosted on our shared servers.

2016 Client Survey Results Are Out!

At the end of 2016 we ran our traditional client survey to take a snapshot of the current profile of our users and to measure their satisfaction levels with our service. When we received the first results we were quite excited, but at the same time we opened them with little fear. After all, we doubled our client base in 2016 and we were eager to see if we have managed to keep the high satisfaction rates of the previous years.

Top Customer Care Rep of December

This month our Top Customer Care Rep Vladislav Radevski is a guy with a real sporting spirit. He loves a good soccer game not only on TV, but as an active player, too. Like a true sports winner, he always strives for a better performance and never rests on his laurels. Read on!

PHP 7.0 is Now Default on SiteGround Servers

Last December we were among the first hosting companies to make PHP 7.0 available on our entire infrastructure. Thanks to our system which allows multiple PHPs to be used on one server, anyone could have switched to PHP 7.0 since its zero-day release, while we still kept an older and well-tested PHP version as the global default setting. Now, an year later we believe it's time for the next step - setting PHP 7.0 as default for all new accounts.

Linux kernel local root exploit (CVE-2016-8655) fixed

Yesterday a Linux kernel local root exploit was found and reported. One more time our dedicated Linux kernel team acted quickly and was able to apply the official vulnerability patch in less than 24 hours. All our shared and cloud servers are now protected and again we managed to do this with no reboots and downtime. Read below to find out more about the security problem and how we patched it.

PHP 7.1 Already Available on Our Servers

We are thrilled to announce that one more time SiteGround has made the latest PHP version (PHP 7.1) available on most of its servers just minutes after it was officially released. PHP 7.1 comes with exciting new features for developers. However, it also introduces backward incompatible changes and migrations from 7.0 to 7.1 should be performed with great caution.

We Won “Best Employer of the Year” (twice!)

During the last 12 years, SiteGround has been growing successfully and has managed to become a globally recognized hosting provider with thousands of users from all around the world, and hundreds of people working for our brand in 13 countries. However, we never forget that it all started in Bulgaria, where SiteGround was founded, and where we still have the majority of our staff. That is why we are extremely proud to announce that this year SiteGround was voted “Best Employer of the Year” in our home country for the second time in a row.

Top Customer Support Rep of November

Leonid is part of our Tech Support team and is one of the people for whom SiteGround is not just a job, but a passion. He has always been genuinely interested in web technologies, performance optimizations and recent developments in the different CMSs. He is also one of the SiteGround winter sport lovers, who have already prepared their gear and are eagerly waiting for the snow! Check out his full interview.

Is Your Online Store Ready for Black Friday?

Black Friday is a date, highly anticipated by marketeers and store owners across the entire world. What started as a purely American tradition is now a global event. On this day stores give their greatest discounts and a lot of people are anticipating it to get the item or service they've been looking forward to for months. Usually on Black Friday online stores get a huge traffic peak and multiply their sales. However, you have to make sure that both your website application (e.g. WordPress) and hosting environment are prepared for this traffic surge. Otherwise you risk turning a great sales day into a disaster. Read on to get more information on how to prepare your online store for the upcoming Black Friday and get the most out of it!

3 Things You Probably Don’t Know About SiteGround Clouds

We introduced our new cloud platform built on Linux containers almost 2 years ago. Since then and especially during 2016, we have seen a very dynamic development in this service. There has been a sharp increase in the number of new cloud hosting accounts opened with SiteGround, as well as a threefold increase in the upgrade activity within existing cloud servers. So, we recently took time to analyze our users behavior and we have some interesting findings that we would like to share.

Top Customer Care Rep of October

This month our top Customer Care Representative is Pavlin Iliev. When he started working at SiteGround at the beginning of this year, he was the youngest addition to our growing family. Full of youthful vigor and ambition, just a few months later he succeeded to rise to the top! As a huge fan of strategy video games, he definitely knows how to follow a good strategy on the job. When he is not gaming, he likes to chill out with heavy metal music. Check out his full interview!

Dirty COW Linux Kernel Vulnerability Fixed

Last week a very serious vulnerability in the Linux kernel, the so called Dirty COW, was reported. Our dedicated Linux kernel team immediately addressed the issues and were able to apply the official vulnerability patch in less than 24 hours to the majority of our servers. What is more, we managed to do this without server reboot and we avoided the downtime that normally results from such kernel update activities. To learn more about the vulnerability and how we addressed it read below.

What Really Counts

Almost a year after our first hiring campaign, it was time to launch a new one tailored specifically to the needs of our Customer Care teams. What prompted the direction of the new campaign was largely the current IT services landscape in Bulgaria and our stand against the commoditization of workforce in local outsourcing centers. But here’s the whole story.

When Your CMS Reaches End of Life

End of Life (EOL) in the CMS world refers to the point in time when an older version stops being supported by the company or community that has built it, and all efforts are focused on current and future versions. No support means performance, and more importantly, security issues, which nobody wants.

We welcome 32 Site5 support stars!

During the last few years SiteGround has been going through an impressive and steady growth. For the first three quarters of 2016 only, we have hired more than 100 new people and the number of our employees went well over 400. Among all these amazing new SiteGrounders there is one group, that is especially interesting. Their welcome packs were sent to 10 different countries, where we have never had employees before. They have tons of relevant experience: one of them has been doing web hosting for more than 14 years! And they all have been Site5 top performing customer service representatives. No doubt we are quite excited to have them with us, because the story how they joined our team is inspiring and also because what they bring to our company is of a special value.

Top Customer Support Rep of September

Our Top Technical Support Rep, with the highest customer satisfaction rating in the past month, is Daniela Ivanova. She is a Level 1 Technical Support Agent, who takes care of the customer support tickets reported through our User Area. To be in top shape to handle tough technical cases, she keeps on her nightstand books about Linux and web programming, along with Harry Potter. Check out her full interview.

The Art of the Website Migration

As a web hosting company we move around tons of websites all the time. The most challenging migrations happen when physical datacenter locations are changed. On such occasions we transfer upwards of 300TB of data. It usually travels over the wire, but we have also physically moved server machines and literally transported websites by the truckload!

Top Customer Care Rep of August

This month our Top Customer Care award goes to Nayden Naydenov. If you’ve spoken with him, you must have noticed that he is a really friendly soul and his knowledge and calmness allows him to explain even complicated stuff in simple language. Work aside, Nayden is a die-hard gamer who also takes interest in politics and always keeps up to date on the latest social media trends.

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