Website Builder Blogs

The Second Edition of Our “Learn User Support” Workshop Is Open for Signups

WordPress.com News -

Back in January, we partnered with Support Driven and launched the first version of the Learn User Support Workshop, which helps women in the Asia-Pacific region develop the skills they need to succeed in a technical support role. We had 24 students enrolled in our first cohort. Today, we’re happy to share that the next edition of the Learn User Support Workshop will launch on August 19, 2019. The course is entirely web-based — there’s no need to travel anywhere to attend — and completely free. So if you identify as a woman, are based in the Asia-Pacific region, and are serious about a career in user support, this might be a perfect match for you. Building a better, bigger workshop The strong positive feedback we received from our students earlier this year, as well as the increasingly long waitlist, inspired us to improve the course content and to design it to accommodate more learners.  What topics will we cover? As a participant, expect to learn how to… Develop your own support philosophy.Build successful troubleshooting strategies.Manage challenging interactions.Implement productivity tools.Optimize your approach to applying and interviewing for jobs in support. This six-module course will start on August 19 and will run through September 29. We will publish a new module every Monday, and each learner will have one week to complete it. We’ll include lots of hands-on work, and by the end of the course, each participant will also develop a résumé and portfolio site on WordPress that they can then share with potential employers. Meet your friendly organizers As for your teachers, the people who lead this workshop are Automattic Happiness Engineers — master communicators with deep, wide-ranging experience in distributed technical support.  Automattic, which offers the workshop, is a fully-distributed company — there are more than 930 full-time Automatticians spread across 70 countries and speaking 88 languages. We serve users from every corner of the world via products like WordPress.com, Jetpack, and WooCommerce, among others.  As people who believe in the benefits of distributed work, we love helping remote professionals level up their skills. Our commitment to Diversity & Inclusion leads us to look for ways to make the tech sector more representative of the wide and varied world it serves. As a result, this virtual workshop will equip Asia-Pacific-based women who are — or want to become — support professionals with skills that are specifically tailored to the demands of remote work.   Are you ready to sign up? Just click below: SIGN UP NOW! We have 20 slots for this cohort on a first come, first serve basis. We will get in touch with you via email if you are selected for the course. If you know anyone who might be a good fit, feel free to share this post with them!

Four New WordPress.com Color Schemes

WordPress.com News -

We heard you: You want bolder and brighter colors on WordPress.com. Today we’re bringing your WordPress.com dashboard to life with four new color schemes: introducing Midnight, Sunset, Ocean, and Contrast. You may recognize some of these colors as old friends. Midnight, Sunset, and Ocean are based on early versions of WordPress — a nod to our roots as we evolve: If bright and bold isn’t your jam, you might prefer Contrast, a black-and-white scheme meant to bring your WordPress.com dashboard into sharp focus: As part of our commitment to inclusive design, the new palettes are optimized for contrast and increased legibility. Whichever color scheme you choose, your dashboard remains stylish and readable. Here’s how to customize your color scheme: On your desktop, sign in to the WordPress.com account that you’d like to customize.Click your account avatar in the upper right corner.Select Account SettingsSelect one of the options under Dashboard Color SchemeClick Save Account Settings to apply the change

More Stats, Better Stats, Faster Stats: A Whole New Mobile Experience

WordPress.com News -

If you’re like me, Stats is one of your most-visited screens in your WordPress app — we all want to know people are reading! Whether you use iOS or Android, the latest versions have Stat updates that bring you more useful data, faster. Updates to the layout, available statistics, and how they’re handled behind the scenes mean you can hone in what’s most important to you and to your site’s growth. What’s new? All-new design Stats got a facelift! The numbers are easier to read, easier to compare, and easier to track over time. Customise your stats Blogger who wants to keep an eye on your follower count, a business owner who wants a quick update on daily views? Insights Management lets you choose what stats to include so your at-a-glance updates include what’s most important to you. (This feature is only available on Android at the moment, and is coming soon to iOS.) Zero in on time periods Use the new dedicated date bar on the days, weeks, months and years tabs, to explore date ranges. Stats at a glance Your Insights tab is now optimised for quick updates so you can get key information about your site’s performance all on one screen. How do I find this? Update your app to the latest version. You can find them here, or in your Apple Store or Google Play. And that’s it! Head to Stats for any of your site for a new and improved analytics experience. We understand how important stats are — we run websites, too! — so we’re always working to develop and improve them. We’d love to hear about your experience with the latest and greatest!

Want to See a More Diverse WordPress Contributor Community? So Do We.

WordPress.com News -

The mission of WordPress is to democratize publishing: to make it possible for anyone — no matter their background, location, or identity — to bring their ideas to life on the internet. This mission inspires thousands of volunteers all over the world to contribute to the WordPress open source project, building and supporting the software that makes this possible. But as in most technology organizations, the people who work on WordPress aren’t always representative of all the people who use WordPress. The majority of WordPress core developers, conference speakers, and other volunteers are young men. That’s where the WordPress Diverse Speaker Training Working Group comes in. Breaking Down Barriers A group of WordPress community organizers and volunteers, led by freelance developer Jill Binder, is working to change this. They’ve developed a workshop that trains women and other people from traditionally underrepresented groups in technology who’d like to present at conferences and WordCamps. These training events are organized by local WordPress meetup groups, and are always completely free of charge. WordPress Vancouver Speaker Training Workshop, 2015 The workshops help attendees address some of the common barriers and fears underrepresented people have around public speaking: “I don’t know what I could speak about.” “I’m not an expert.” “I don’t know how to write a proposal.” “I don’t know how to create a presentation.” “I don’t have any experience speaking in front of groups.” In 2018, the group supported and advised 55 WordPress communities in 26 different countries. New speakers were trained in 12 different WordPress meetup groups in the US, Canada, Brazil, South Africa, and Venezuela.   All of the communities that held this workshop experienced a real change in the speaker roster for their annual conferences; many of their WordCamps went from having 10% women speakers to having 50% or more women speakers in less than a year. In 2017, Seattle had 60% women speakers and in 2018, Vancouver had 63%. Why WordCamps? Jill Binder, speaking at a WordCamp Speaking at WordCamps is a consistent path to leadership in the WordPress community, so having more diverse speakers directly supports the goal of more diverse leadership in the WordPress open source project. WordCamps are where many WordPress enthusiasts choose to become professionals. When more people see speakers like them on stage and feel welcome in the community, a more diverse group of people participate in the WordPress project. When WordPress events are more diverse, the WordPress project gets more diverse — which makes WordPress better for more people. Help Us Grow This Work Jill kicked off the Diverse Speaker Training Working Group at the beginning of 2018, and dedicated a year to it training facilitators and supporting organizers as an unpaid volunteer. This year, Automattic has signed on as a 50% sponsor of Jill Binder’s diverse speaker outreach and training work. Her work is already making a noticeable impact on the WordPress project, and we want to make this training as accessible as possible to WordCamps globally. Like anything worth doing, this is a marathon and not a sprint — it’ll take time to see a more diverse contributor pool — but we’re dedicated to making sure this necessary groundwork happens. Would you like to help foster diversity across the WordPress project? Automattic invites interested partners to pick up the other 50% of this project’s costs. Get in touch with Jill today!

Celebrating Pride Month with WordPress.com

WordPress.com News -

Happy Pride Month! My favorite parts about celebrating this month are the stories shared from LGBTQ+ folks, their loved ones, and organizations looking to show support. At WordPress.com, we strive to be a platform that democratizes publishing so that anyone can share their stories regardless of income, gender, politics, language, or where they live in the world. This month is a great reminder for why we work hard to expand the open web. For me, democratizing publishing means more than just my ability to publish my own story. It’s about being able to share, but also being able to receive. As I celebrate Pride Month as a young, queer person, I think back to early online communities on which I found other LGBTQ+ people and how much I resonated with their stories. I feel lucky to be able to share my own story, but there are many LGBTQ+ folks who can’t. To this end, we wanted to provide resources, inspire, and highlight organizations to support as you celebrate Pride Month in your own way, whether that’s seeking out stories or writing your own. Resources The LGBTQ+ community is vast — I’m part of it, but I’m still learning new things daily. Whether you identify as LGBTQ+ or not, make sure you properly represent the community at large when you share your story with the help of these resources:   It Gets Better Project’s GlossaryThe Trevor Project’s GlossaryILGA Europe’s Glossary We know how important it is to find an image that perfectly fits your writing and, since stock-image libraries have historically struggled to represent all experiences, we wanted to share some free image options to ease your search this month: The Gender Spectrum Collection from VicePexels’ Pride ImagesPexels’ LGBT Images Have any resources to recommend? Please share them in the comments below! Part of our company creed is to never stop learning, and I’d love to learn what resources you all have found useful. Tip: Use the #celebratingpride tag to connect with other folks sharing their stories. Here’s more information about using tags. Inspiration from WordPress.com Bloggers If you want to write but are feeling stuck trying to find the words, take some inspiration this month from these writers with strong voices and varied perspectives: CN Lester, the author of Trans Like Me, shares their experience at A Gentleman and a Scholar. Sam Dylan Finch explores queen/trans identity, mental health, and self-care on his personal blog, Let’s Queer Things Up! Blogger and memoirist Lori Duron shares her parenting journey of raising a gender–creative child at Raising My Rainbow.Marlo Mack writes about her experience as a single mom of a transgender daughter at Gendermom. Tip: Make sure to follow these sites so you don’t miss any future posts. Organizations to Support from Around the World In partnership with Out in Tech, volunteers, including some of my awesome colleagues, have worked together over the last few years to create websites for LGBTQ+ organizations around the world. As you look to find organizations to support, remember to think globally, especially considering there are still 73 nations with laws against being LGBTQ+. We hope this list gives you a great place to start: Roopbaan (Bangladesh)Samabhabona (India)Almas Cautivas (Mexico)TransWave Jamaica (Jamaica)TweetIndia (India)Hombres Trans Panamá (Panamá)Russian LGBT Network (Russia)Diversidad Dominicana (Dominican Republic & Carribean)SAIL: Stop Aids in Liberia (Liberia)African Queer Youth Initiative (Across Africa)Rainbow Egypt (Egypt)Rasan (Iraq)The Rustin Fund (USA) Happy WordPress-ing. Happy Pride. For those of you sharing your own stories of being LGBTQ+ in this world, thank you for your bravery and vulnerability. For those of you who can’t share your story, please know that it gets better and that you aren’t alone this month. For those of you seeking out other people’s stories, thank you for being supportive, being open, and seeking to expand your perspective.

Pages

Recommended Content

Subscribe to Complete Hosting Guide aggregator - Website Builder Blogs